Online & Phone Support

Resources and Links

These online and phone support service listings are some examples of the resources that we can refer our clients to for additional support.

If you are unsure of the service you need, please contact our Community Outreach Program or the Women’s Outreach Worker for more help.

Our Support Workers are able to help you navigate government and health services, as well as assist with transportation to services and navigating websites and online forms.

Quick links to resources beginning with:


bc211 provides a free, confidential, multilingual service that links people to resources for help, where and when they need it.

Information and referral is available for:

  • Basic needs such as food and shelter
  • Mental health and addictions support
  • Legal and financial assistance
  • Support for seniors
  • Victim support

Help is available to people anywhere in British Columbia 24 hours a day, 7 days a week by call or texting 211.

Tel: 211

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Child and Youth Mental Help

A variety of child, teen, and family services are available throughout the province. Contact the Child & Family Services Office in Port Alberni to find the nearest service to you.

Tel: 250-720-2650

COVID-19 Resources

The information in these links is regularly updated to reflect the latest news and advice on COVID-19.

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Dial-A-Law is an online library of free legal information in BC, prepared by lawyers on over 190 different topic areas.

It is operated by the People’s Law School, a non-profit society dedicated to making the law available to everyone.

To listen to Dial-A-Law information on the telephone, call:

Tel: 1-800-565-5297

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First Nations Virtual Doctor of the Day

The First Nations Virtual Doctor of the Day program enables First Nations people in BC with limited or no access to their own doctors to make virtual appointments. The intent of the program is to enable more First Nations people and their family members to access primary health care closer to home.

This is a unique service for First Nations people in BC​​ and their family members, even if those family members are not Indigenous. The program includes doctors of Indigenous ancestry, and all doctors are trained to follow the principles and practices of cultural safety and humility.​​​​​

If you do not have a doctor of your own, or have lost access due to the COVID-19 pandemic, call to book an appointment. Medical Office Assistants are available to help you seven da​ys a week from 8:30 a.m. to 4:30 p.m.

Tel: 1-855-344-3800

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Helpline for Children (Children’s Help Line)

If you are a child or a youth and would like to talk to someone if you are feeling unsafe, confused or scared, call the Helpline for Children.

You do not need to area code. You can call at any time of the day or night and you do not have to give your name.

This service is provided by the Ministry of Children and Family Development. Calls are answered by child protection social workers.

Tel: 310-1234

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Kids Help Phone

Kids Help Phone provides kids and youth with access to a professional counsellor to discuss their issue or concern 24-hours a day. When you call you will be asked to chose service in French or English. You will then hear a message about prank calls. After that you will be put through to a counsellor.

Tel: 1-800-668-6868

Support is also available by texting CONNECT to 686868. The first few texts you receive will be about Kids Help Phone and the service. After that you will be connected to a volunteer crisis responder who can talk about any issue with you. You can end the conversation at any time by texting STOP.

Read more about the Kids Help Line Text Service

Read more about calling the Kids Help Line

KUU-US Crisis Line

The KUU-US Crisis Line Society provides a First Nations and Indigenous specific crisis line available 24 hours a day, 7 days a week, toll-free from anywhere in British Columbia.

Topics the KUU-US Crisis Line can support individuals with include:

  • Mental health issues
  • Crisis related to residential school
  • Child welfare
  • Addiction
  • Health concerns
  • Divorce and separation
  • Suicide ideation and survivorship
  • Grief and loss
  • Crime
  • Abuse
  • Peer pressure
  • Financial distress.

Child and youth crisis line: 250-723-2040

Adult elder crisis line: 250-723-4050

Toll-free crisis line: 1-800-588–8718

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Métis Crisis Line

This service is run in collaboration with the KUU-US Crisis Service. The toll-free number is available for immediate crisis intervention as well as offering additional support to Métis citizens on a variety of issues such as:

  • Relationships
  • Depression and anxiety
  • Financial issues
  • Bullying and peer pressure

Tel: 1-833-638-4722

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Vancouver Island Crisis Line

The Vancouver Island crisis line is contracted by Island Health to deliver 24-hour crisis support, 365 days a year. Case workers provide short-term emotional support, crisis intervention, information and resources.

Tel: 1-888-494-3888

Victim Link

VictimLinkBC is a toll-free, confidential, multilingual service available across B.C. and the Yukon 24 hours a day, 7 days a week.

It be accessed by calling, texting or by sending an email.

It provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.

Even if you’re not sure if you have been a victim of crime, you can still get in touch for assistance. Your call will be completely confidential.

VictimLinkBC provides service in up to 150 languages, including many North American Aboriginal languages.

Tel: 1-800-563-0808

Text: 1-800-563-0808


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Youth Against Violence Line (YAVL)

YAVL provides an anonymous, confidential way for young people to receive support about youth violence, bullying, peer pressure, and intimidation or threats by a person or a gang. All calls are completely confidential and totally anonymous.

Referral and information regarding youth violence is also available.

Concerned parents, teachers, caregivers, service providers and others are also welcome to call for information and assistance. Multilingual telephone assistance is available 24 hours a day, seven days a week.

Staff are certified professionals, trained to help youth who are experiencing threatening and violent situations, or other difficult life situations.

Tel: 1-800-680-4264


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