Online & Phone Support

Resources and Links

These online and phone support service listings are some examples of the resources that we can refer our clients to for additional support.

If you are unsure of the service you need, please contact our Community Outreach Program or the Women’s Outreach Worker
for more help.

Our Support Workers are able to help you navigate government and health services, as well as assist with transportation to services and navigating websites and online forms.


bc211 provides a free, confidential, multilingual service that links people to resources for help, where and when they need it.

Information and referral is available for

Basic needs such as food and shelter
Mental health and addictions support
Legal and financial assistanc
Support for seniors
Victim support

Help is available to people anywhere in British Columbia
24 hours a day, 7 days a week by call or texting 211.


Child and Youth Mental Help

A variety of child, teen, and family services are available throughout the province. Contact the Child & Family Services Office in Port Alberni to find the nearest service to you.



Dial-A-Law is an online library of free legal information in BC, prepared by lawyers on over 190 different topic areas.

It is operated by the People’s Law School, a non-profit society dedicated to making the law available to everyone.

To listen to Dial-A-Law information on the telephone, call:


First Nations Virtual Doctor of the Day

The First Nations Virtual Doctor of the Day program enables
First Nations people in BC with limited or no access to their own doctors to make virtual appointments. The intent of the program is to enable more First Nations people and their family members to access
primary health care closer to home.

This is a unique service for First Nations people in BC​​
and their family members, even if those
family members are not Indigenous.

The program includes doctors of Indigenous ancestry,
and all doctors are trained to follow the principles
and practices of cultural safety and humility.​​​​​


Helpline for Children
(Children’s Help Line)

If you are a child or a youth and would like to talk to someone if you are feeling unsafe, confused or scared, call the Helpline for Children.

You do not need to area code. You can call at any time of the day or night and you do not have to give your name.

This service is provided by the Ministry of Children and Family Development. Calls are answered by child protection social workers.


Kids Help Phone

Kids Help Phone provides kids and youth with access to a professional counsellor to discuss their issue or concern 24-hours a day. When you
call you will be asked to chose service in French or English.
You will then hear a message about prank calls. After that
you will be put through to a counsellor.


Support is also available by texting CONNECT to 686868. The first few texts you receive will be about Kids Help Phone and the service.
After that you will be connected to a volunteer crisis responder who
can talk about any issue with you.
You can end the conversation at any time by texting STOP.

Learn about the Kids Help Line Text Service
Learn about calling the Kids Help Line

KUU-US Crisis Line

The KUU-US Crisis Line Society provides a First Nations and Indigenous specific crisis line available 24 hours a day, 7 days a week, toll-free from anywhere in British Columbia.

Topics the KUU-US Crisis Line can support individuals with include:

Mental health issues
Crisis related to residential school
Child welfare
Health concerns
Divorce and separation
Suicide ideation and survivorship
Grief and loss
Peer pressure
Financial distress.

Child and youth crisis line: 250-723-2040
Adult elder crisis line: 250-723-4050
Toll-free crisis line: 1-800-588–8718

Métis Crisis Line

This service is run in collaboration with the KUU-US Crisis Service. The toll-free number is available for immediate crisis intervention
as well as offering additional support to Métis citizens
on a variety of issues such as

Depression and anxiety
Financial issues
Bullying and peer pressure


Vancouver Island Crisis Line

The Vancouver Island crisis line is contracted by Island Health
to deliver 24-hour crisis support, 365 days a year. Case workers
provide short-term emotional support, crisis intervention,
information and resources.


Victim Link

VictimLinkBC is a toll-free, confidential, multilingual service available across B.C. and the Yukon 24 hours a day, 7 days a week.

It be accessed by calling, texting or by sending an email.

It provides information and referral services to all victims
of crime and immediate crisis support to victims of family
and sexual violence, including victims of human trafficking
exploited for labour or sexual services.

Even if you’re not sure if you have been a victim of crime,
you can still get in touch for assistance. Your call
will be completely confidential.

VictimLinkBC provides service in up to 150 languages,
including many North American Aboriginal languages.

Call: 1-800-563-0808
Text: 1-800-563-0808

Youth Against Violence Line (YAVL)

YAVL provides an anonymous, confidential way for young people
to receive support about youth violence, bullying, peer pressure,
and intimidation or threats by a person or a gang.

All calls are completely confidential and totally anonymous.

Referral and information regarding youth violence is also available.

Concerned parents, teachers, caregivers, service providers and others are also welcome to call for information and assistance. Multilingual telephone assistance is available 24 hours a day, seven days a week.

Staff are certified professionals, trained to help youth
who are experiencing threatening and violent situations,
or other difficult life situations.