WCRS FAQ

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The WCRS FAQ page has been written by staff and tries to answer some of the most frequent questions we are asked about WCRS and our programs.

If you cannot find the answer to one of your questions, please call 250-726-2343 or email admin@wccrs.ca. WCRS office locations and staff contact details can be found on our Contact WCRS page.

Frequently Asked Questions About WCRS

Are your programs free?

All our programs and services are free of charge and are confidential. We are a non-profit agency and work to serve the community with as few barriers as possible.

I do not want anyone to know I made an appointment – will this information be confidential?

All of your information is private and confidential, including who has inquired or accessed our services.

We are however required by law to share information if it puts someone else at harm, or if our records are requested by a court of law (subpoenaed).

How do I make an appointment?

You can call 250-726-2343 for more information about our programs and to make an appointment.

You will also find the contact information for our program workers and counsellors on the Contact WCRS page.

Can I stop by your Ucluelet or Tofino offices?

We are working to prevent the spread of COVID-19 and are limiting our office hours for the time being. Many of our staff are working from home and by appointment.

We are currently offering limited drop-in hours and encourage you to stop by if you need to speak to an outreach worker in person.
Please see our COVID-19 service updates for the latest information.

How do I access the Transition House?

The Transition House can be contacted by phone or text:
Call the 24-hour support line: 250-726-2020
Call toll-free: 877-726-2080
Send a text message (SMS): 250-266-0187
For more information, please visit our website under Westcoast Transition House.

Can I bring my children to my appointment or to drop in?

We encourage you to let your worker or counsellor know so they can plan to welcome you and your children. Depending on the nature of your appointment, we will do our best to accommodate and provide a safe space for you and your children.

Can I use the printer, phone, WIFI or fax machine at the HUB in Ucluelet?

We are happy to assist you in printing important documents, making a call, using WIFI, or sending a fax. Please call ahead to arrange a time or visit us during our drop-in hours.

I do not have a car but have an appointment with someone at WCRS. What are my options?

Please let your worker or counsellor know and they can arrange to meet you somewhere that works for you. Our staff work remotely in many communities and travel to meet with clients regularly.

Do you provide services for males as well?

Although most of our programs provide services to women and children our Community Outreach Worker does work with male clients. Please call 250-726-2343 for more information.

When is the weekly soup lunch?

Due to COVID 19 restrictions our soup lunch has been postponed.
If you are in need of warm soup or want help accessing food, please call our Community Outreach Worker at 250-726-6513.

How do I donate, and do I get a tax receipt?

Westcoast Community Resources Society is fortunate to receive support from amazing community minded businesses and individuals.

If you would like to support our work in the community, please visit our Support Our Work page or Donate to WCRS.

As a non-profit society, we can issue tax receipts.

Are your offices wheelchair accessible?

The Coastal Community Services Hub at the Ucluelet Community Centre is wheelchair accessible.
The Tofino office is not wheelchair accessible.

WCRS wants to ensure anyone can access our programs and resources. Our staff can also meet you somewhere that works for you.